Returns and Refunds Policy
RETURNS AND REFUNDS POLICY
You can return your products purchased from Emilia Duarte™ within 90 days of delivery .
All products must be returned new, unused, in perfect condition , with all original labels and packaging.
No returns will be accepted for used items, unless they have factory defects or do not correspond to what was offered .
To coordinate the return of your order, please write to us at support@emiliaduarteboutique.com . Our customer service team will guide you through the next steps.
Once the return is received and inspected in our warehouse, we will proceed to refund the corresponding amount using the same payment method used for the purchase.
In case of shipping errors attributable to Emilia Duarte™ (for example, incorrect or defective product), the cost of the return will be borne by us , provided that the indicated conditions are met.
For returns for other reasons (such as size changes or personal decision), the customer will assume the shipping costs and an administrative logistics handling fee may apply, which will be informed in advance before processing the return .
Damages and Problems
We recommend inspecting your order upon receipt. If the item arrives defective, damaged, or incorrect , please contact us as soon as possible so we can assess the situation and offer a suitable solution.
Exceptions / Non-Returnable Items
The following items are non-returnable:
- Customized products or products manufactured to order.
- Personal care or hygiene products.
- Hazardous materials, flammable liquids or gases.
Returns are not accepted for items on final sale or gift cards. If you have any questions about a specific product, please contact us before making your purchase.
Exchanges
To make an exchange, you must first return the original item following the return process. Once the return is approved, you can purchase a new item of the desired product.
Shipments Not Received
If the tracking number indicates that the order has been delivered but you have not received it, we recommend contacting the corresponding courier company directly. Our team can guide and assist you with the process when necessary.
Refunds
Once the return has been received and inspected, we will notify you of the refund status. If approved, it will be processed within a maximum of 10 business days . The time it takes to appear in your account may vary depending on the bank.
Legal Compliance
This policy complies with the provisions of Articles 92 and 92 Bis of the Federal Consumer Protection Law (LFPC) and with the regulations applicable to electronic commerce in Mexico.
